Shipping & Returns

Shipping & Returns Order Shipping Orders received will normally be processed within 24 hours. Those needing expedited service should consider this when placing orders. Our Web Site does not have the ability to check if certain expedite services are available to your area. Please consult the carries for shipping from 78217 to your location. Return Poly Grumpyshop.net accepts merchandise returns subject to the terms outlined below and will replace the product or refund your money at your option. To facilitate processing of returned merchandise: • Please contact us to obtain an RMA (Returned Merchandise Authorization) number prior to returning product. • All returns should be made within 30 days of date of invoice and be accompanied by the original invoice number and a brief explanation of the reason for the return. • Return freight charge must be prepaid. Sorry, C.O.D. returns cannot be accepted. • Returned merchandise must be in original packaging and in resalable condition. • Parts returned due to customer error may be subject to a restocking charge. • Defective merchandise may be returned within 30 days of the original invoice date and need not be in original packaging.